FAQ

Questions, answered honestly.

The things teachers, parents, makers, and partners ask us most — in one place. Don't see your question? Drop us a line.

Product Shipping Education
01 · Product

About EDUstick®

The pen, the kit, the technical details — all of it.

What exactly is EDUstick® — and how is it different from a regular 3D pen?

EDUstick® is a 3D pen designed specifically for education. It looks like a 3D pen because it is one — but every choice in the build is made with classrooms, kids, and accountability in mind.

The differences vs. the no-name 3D pens flooding marketplaces:

  • EN 71 certified — the same safety standard required for toys sold to children in the EU. Most cheap 3D pens skip it entirely.
  • 5 compatible filaments (PLA, PET-G, ABS, TPU, PCL) with automatic parameter detection per material.
  • Real warranty — 24 months, honored by a European company with a real address.
  • Drop-tested to 1000 mm, pressure-tested over 100 N — because it will get dropped.

It's a tool, not a toy with a charger.

What age is EDUstick® for?

EDUstick® supports three usage tiers, chosen via the parental lock setting:

  • Ages 3–6 — parental lock mode. Safest temperature range only, full adult supervision required at all times.
  • Ages 6–12 — supervised use. Broader access to temperatures and materials, with an adult present.
  • Ages 12+ — independent use. Full feature access for confident young creators.

The pen heats filament to between 50°C and 230°C depending on the material loaded. The parental lock restricts access to high temperatures so younger users stay automatically in the safe range.

Is it actually safe for kids? What certifications does it have?

Yes — and we have the documentation to prove every claim. EDUstick® holds the following compliance:

  • EN 71 — EU toy safety standard. This is the big one: confirms the pen meets the rigorous requirements for products in children's hands.
  • REACH, RoHS, WEEE — no restricted chemicals, recyclable, planet-friendly.
  • EMC, LVD — electrical safety and electromagnetic compatibility (no interference with other classroom equipment).

On top of that, the pen has:

  • Parental lock above 70°C
  • Auto-sleep after 5 minutes of inactivity
  • Housing temperature control — outer surfaces stay safe to handle
  • Ceramic nozzle shield
  • Non-slip ABS/PC body, flammability class UL94 HB
  • Drop resistance 1000 mm, pressure resistance over 100 N — both verified by test reports
What filaments does it work with?

EDUstick® 2.0 is compatible with five filament types: PLA, PET-G, ABS, TPU, and PCL — all in the standard 1.75 mm diameter.

Key technical specs:

  • Nozzle diameter: 0.7 mm
  • Temperature range: 50–230°C, adjustable in 5°C steps (±5°C tolerance)
  • Speed control: 10 levels
  • Auto-detection: the pen automatically suggests baseline parameters based on the loaded material — fewer errors during first use

Most users start with PLA (easiest, safest, no fumes). For our own Magic Filament™ line tuned to EDUstick®, see /collections/magic-filament.

Does it work wirelessly?

By default the pen is powered through USB-C (5V / 2A, 10W rated). For wireless operation, pair it with a USB-C power bank.

With a typical 10,000 mAh power bank, expect at least 3 hours of operation — typically 4–5 hours in normal mixed-use sessions.

The math: a 10,000 mAh power bank stores around 37 Wh of energy. After conversion losses to 5V (typical 70–80% efficiency), roughly 27 Wh remain available for the pen. EDUstick® draws up to 10W at peak (during heating) but averages 4–6W in normal use — giving you about 3 hours minimum, more in practice.

This matters in classrooms: kids can move between tables, sit on the floor, work outside — without cables snaking across the room.

What's the difference between SOLO and Co-LAB?

Same pen inside — different kit, different audience.

EDUstick® SOLO is built for a single user (home, gift, individual workspace). The kit includes:

  • 1 × EDUstick® 2.0 pen
  • 1 × AC/DC power adapter + USB-C cable
  • 1 × stable stand
  • 1 × A6 worksheet with patterns + 1 × transparent A6 underlay
  • 1 × user manual
  • Delivered in a rigid box

EDUstick® Co-LAB is built for a group — schools, STEAM labs, libraries, makerspaces, fab labs. The kit includes:

  • 6 × EDUstick® 2.0 pens
  • 6 × power adapters + USB-C cables
  • 6 × stable stands
  • 6 × A4 worksheets + 6 × transparent A4 underlays
  • 1 × filament cutter
  • 1 × user manual
  • Delivered in a rigid box

Co-LAB is essentially a turnkey 6-station workshop in one box.

What's the warranty? Who do I contact if something goes wrong?

Every EDUstick® comes with a standard 24-month warranty.

If something stops working, email contact@edustick.eu with your order number, a few photos, and a short description of the issue. We respond to warranty cases within 48 hours on business days (general questions get a reply within 24 hours), in English or Polish. The team that built the pen is the team that answers.

Because we're a European company with a real registered address (EDUstick Sp. z o.o., Żegańska 15, 04-713 Warsaw, Poland), there's no offshore middleman and no vanishing seller — EU consumer law applies in full.

Why pay for EDUstick® instead of a cheap 3D pen from a marketplace?

Fair question. We'll be direct.

The cheap 3D pens on most marketplaces typically have:

  • No EN 71 certification (and often no certification at all)
  • No documented drop or pressure resistance testing
  • No parental lock — kids can hit 230°C with one button
  • Generic filament with no compliance data
  • A warranty that disappears the moment you need it
  • Customer support that doesn't speak your language — or doesn't exist

EDUstick® costs more because it's built differently: tested, certified, documented, warrantied, and backed by people who'll answer when you write. If you're buying for a child, a classroom, or a public institution — that's the entire point.

If you're not sure yet, start with EDUstick® SOLO. Try it. If it doesn't deliver, you have 14 days to return it under EU consumer law.

02 · Shipping

Getting it to your door

Where, when, how much — plus what we do when things go sideways.

Where do you ship?

We ship globally, with priority coverage in our home markets:

  • Poland — same-day dispatch from our Warsaw warehouse
  • European Union — all 27 member states
  • United Kingdom
  • United States
  • Rest of world — case-by-case quote

If you're outside these regions, write to contact@edustick.eu with your address and we'll quote shipping individually.

How long does delivery take?

Orders typically dispatch within 1–2 business days from our Warsaw warehouse. Delivery time after dispatch:

  • Poland: 1–2 business days
  • European Union: 3–7 business days
  • United Kingdom: 5–10 business days
  • United States: 7–14 business days
  • Rest of world: 10–21 business days

Larger orders (Co-LAB sets, school or distributor volumes) may need additional packing time — we'll confirm timing in your order confirmation email.

We work with multiple carriers (DPD, GLS, InPost, DHL, UPS, FedEx) and select the best option per region for speed, reliability, and cost.

How much does shipping cost?

We offer free shipping above these order values:

  • Poland: 399 zł
  • European Union: €99
  • United Kingdom: £85
  • United States: $119

Below threshold, standard shipping rates apply — exact cost is calculated at checkout based on destination, package weight, and selected carrier.

Full pricing details: see our Shipping Policy.

Will I get a tracking number?

Yes. Every shipment gets a tracking number emailed to your order address the moment the carrier picks up the package.

If you don't see it within 2 business days of order confirmation, check your spam folder first — and if it's still missing, write to contact@edustick.eu and we'll resend it.

What if my package arrives damaged?

This is rare — we use rigid box packaging with protective inserts — but if it happens:

  1. Don't throw away the packaging. We may need photos of it for the carrier claim.
  2. Email contact@edustick.eu with: order number, photos of the damage (package and product), and a short description.
  3. We arrange a replacement or refund within 48 business hours.

You don't pay for shipping the replacement — damaged-in-transit cases are entirely on us.

How do returns work?

Under EU consumer law, you have 14 days from delivery to return your purchase for any reason — no questions asked.

The process:

  1. Email contact@edustick.eu with your order number and reason for return.
  2. We send a return form and shipping instructions.
  3. Pack the product in its original packaging.
  4. Ship it back to our Warsaw address.
  5. We issue your refund within 14 days of receiving the product, to your original payment method.

Return shipping for change-of-mind returns is paid by the customer. For defective products, return shipping is on us — no questions asked.

Full details in our Refund Policy.

Do I pay customs or import duties?

Depends on destination:

  • Within EU: VAT is included in the product price. No customs charges, no surprises.
  • United Kingdom: Orders under £135 — UK VAT collected at checkout, no customs charge on arrival. Above £135 — buyer is responsible for any UK import duties and VAT on arrival.
  • United States: As of August 2025, the US eliminated the $800 de minimis exemption. All imports — regardless of value — are now subject to US duties and customs processing. Buyers in the US should expect import charges collected by the carrier on delivery. We're transparent about this so there are no surprises.
  • Other international destinations: Buyer is responsible for any local import duties, taxes, or customs fees.

Ordering for a school, district, or institution and need certainty on total landed cost before purchase? Write to contact@edustick.eu — we'll work out exact figures upfront.

03 · Education

Built for real classrooms

From kindergarten to art school — how teachers actually use it.

What ages and grade levels does EDUstick® work for?

EDUstick® scales across the whole school journey:

  • Ages 3–6 (kindergarten, early years): in parental lock mode — full adult supervision required, restricted temperature range.
  • Ages 6–12 (primary school): supervised use, broader material access.
  • Ages 12+ (secondary, art school, vocational): independent use with full feature access.

It also works well in special education and occupational therapy settings, where the 3D drawing motion supports fine motor coordination and hand strengthening.

What subjects and lessons does it fit?

EDUstick® is most often used in:

  • Technology and design — students prototype objects they've imagined
  • Art and visual arts — three-dimensional sculpting, model decoration
  • STEAM labs — bridging science and creativity
  • Mathematics and geometry — making abstract shapes tangible
  • Geography — terrain models, geological features
  • Biology — cells, molecules, anatomy
  • Architecture and engineering — exploring structural concepts
  • Hand therapy and special education — controlled motor skill development

The common thread: any lesson where moving from "I can imagine it" to "I can build it" would deepen understanding.

Is EDUstick® actually used in real schools?

Yes — currently in use by 240+ schools across 12+ countries, in settings including:

  • Public and private schools (primary, secondary, art schools)
  • STEAM labs and fab labs
  • School and public libraries
  • Makerspaces and creative workshops
  • Occupational and hand therapy centers
  • After-school programs
  • Universities and teacher training colleges

If you'd like to talk to someone who already uses EDUstick® in their classroom before purchasing, write to us — we may be able to connect you with educators in your region.

How many pens do I need for my classroom?

Depends on your teaching model:

  • 1 pen per student (1:1): ideal but rarely necessary — most teachers find rotation works better educationally.
  • 1 pen per 2 students (1:2): the sweet spot. Students collaborate, learn from each other, share materials.
  • 1 pen per 3–4 students (1:3 or 1:4): works well with station rotation — different groups work on different activities while others use the pens.

The EDUstick® Co-LAB set includes 6 pens — which covers a class of 12 students at 1:2 ratio, or 18-24 students with rotation. For larger classes, multiple Co-LAB sets are the standard solution — talk to us about volume pricing.

Do you provide lesson plans or teaching materials?

Every kit ships with printed worksheets and patterns (A4 in Co-LAB, A6 in SOLO) plus a user manual — enough to get teachers and students started immediately.

More structured teaching materials — lesson plans, project guides, classroom activities — are available on request. If you're planning EDUstick® lessons and need specific support, write to contact@edustick.eu and we'll send what fits your curriculum.

An expanded online education portal with downloadable curriculum-aligned lesson plans is in development. Want early access when it launches? Let us know.

Do you offer teacher training or onboarding?

Yes, on request.

We don't run a fixed-schedule training program — instead, we work with each school individually. Depending on your needs, training can include:

  • Online Q&A and onboarding session
  • Walkthrough of the pen, materials, and safety features
  • Curriculum consultation — fitting EDUstick® into your existing lesson plans
  • Project ideas tailored to your students' age group

To set this up, email contact@edustick.eu with your school name, class size, and what you'd like to cover.

Is there a discount for schools or bulk orders?

Yes. School, district, and institutional orders are handled through our partnership track.

To get B2B pricing:

  1. Visit Become a Partner
  2. Fill out the partner application form with your institution details, expected order volume, and timeline
  3. We respond within 2 business days with pricing and partnership options

Already, EDUstick® Co-LAB offers a better per-pen price than buying 6 SOLO sets individually — so even at MSRP, the kits are designed with school budgets in mind.

For very large orders (entire districts, regional procurement, multi-site deployment), write directly to contact@edustick.eu and we'll work out a custom quote.

04 · Magic Filament™

About Magic Filament™

Probably the best filament on the planet. Designed in Europe, used everywhere.

What is Magic Filament™ and how is it different from generic filament?

Magic Filament™ is our line of 3D printing filaments — designed for 3D printers, 3D pens (including EDUstick®), and creative workshops.

What makes it different from the no-name spools on marketplaces:

  • Tested in EU — every batch is verified before it ships
  • RoHS and REACH compliant — no restricted substances
  • Published Safety Data Sheets (SDS) for every material — useful for schools, labs, institutions that need them on file
  • Consistent diameter tolerance — fewer jams, more reliable feeding
  • Distributed by Magic Filament Sp. z o.o., Warsaw, Poland — real company, real address, real warranty

Or as we like to put it: probably the best filament on the planet.

Does Magic Filament™ work with any 3D printer, or only with EDUstick®?

Both. Magic Filament™ uses the universal 1.75 mm diameter standard, which works with virtually every FDM/FFF 3D printer and 3D pen on the market.

Confirmed compatible with:

  • 3D pens: EDUstick® 2.0, and any other 1.75 mm 3D pen
  • Consumer 3D printers: Bambu Lab, Prusa, Creality (Ender, K1, CR-series), Anycubic, Elegoo, FlashForge, Anker Make, Voron builds, and others
  • Professional / industrial: Ultimaker, Raise3D, MakerBot, and most workshop machines

If your printer takes 1.75 mm filament — Magic Filament™ will work in it.

Which material should I choose for my project?

Quick guide based on what you're making:

  • PLA (and PLA Silk / Matte / Marble / Dual / Tri-color) — easiest to print, no special ventilation, no fumes. Best for decorative objects, prototypes, kids, schools, beginners. Slightly brittle.
  • PLA High Speed — same as standard PLA but tuned for fast printers (250–280°C, up to 600 mm/s).
  • PET-G (and PET-G Matte) — stronger than PLA, water-resistant, food-safe (with approved formulations). Great for functional parts, containers, mechanical components.
  • ABS High Speed — strongest, heat-resistant, but emits styrene fumes during printing. Requires proper ventilation and ideally an enclosed printer. Not recommended for unsupervised home or classroom use.
  • TPU — flexible, rubber-like. Phone cases, gaskets, soft parts. Requires a direct-drive extruder (bowden setups will struggle).

If you're not sure: start with PLA. It's forgiving, safe, and produces great results on day one.

What are the recommended print settings?

Each spool ships with a sticker showing exact recommended parameters. General starting points:

  • PLA standard: nozzle 190–220°C, bed 50–60°C, no enclosure needed
  • PLA Silk / Matte / Marble / Dual / Tri-color: nozzle 210–230°C, bed 50–60°C
  • PLA High Speed: nozzle 240–280°C, bed 50–60°C, speeds up to 600 mm/s
  • PET-G: nozzle 220–250°C, bed 70–80°C
  • PET-G Matte / High Speed: nozzle 240–270°C, bed 70–80°C
  • ABS High Speed: nozzle 230–260°C, bed 90–110°C, enclosure strongly recommended
  • TPU: nozzle 220–240°C, bed 40–60°C, slow speeds (15–30 mm/s), direct-drive only

For 3D pens (EDUstick® 2.0): the pen auto-detects the loaded material and suggests baseline parameters — no settings calculation needed.

Is Magic Filament™ safe? Are there any health concerns?

Depends on the material:

  • PLA, PET-G, TPU: low emissions during printing. Safe for normal classrooms, homes, and offices with basic ventilation. RoHS and REACH compliant.
  • ABS: emits styrene fumes during printing. Requires an enclosed printer, ventilation (HEPA + activated carbon filter recommended), and ideally a P2 mask near the printer during active use. Not recommended for kids, classrooms, or unventilated rooms.

Every Magic Filament™ product has a published Safety Data Sheet (SDS) available — useful for schools, labs, and institutions that need them on file. Email contact@magicfilament.eu and we'll send the SDS for the specific material you need.

For classroom and home use with children: stick to PLA and PET-G variants.

How should I store filament to keep it fresh?

3D filament absorbs moisture from the air, and wet filament prints poorly — cracking, bubbling, popping sounds, weak layer adhesion. To avoid this:

  • Keep filament in its original sealed bag with silica gel desiccant between uses
  • Store in a dry environment — humidity below 30% is ideal
  • Avoid direct sunlight and big temperature swings
  • Once opened, use within 6 months for best results (PLA can last longer if kept dry)

For longer storage or humid climates: vacuum-seal bags + fresh silica gel + a cool dark place. Frequent printers often invest in a dedicated filament dry box — worth it especially for ABS and PET-G, which absorb moisture faster than PLA.

Signs of moisture damage: cracking sound during printing, visible bubbles or steam at the nozzle, weak prints. If it's bad, you can dry filament in an oven or food dehydrator at 40–50°C for several hours.

Can I try Magic Filament™ before buying a full spool?

Yes. Every EDUstick® kit ships with a free Magic Filament™ starter set — 10 colors × 3m of our PLA for 3D Pens. So if you're already buying EDUstick®, you'll be trying Magic Filament™ at no extra cost.

For standalone sample purchases (test rolls for evaluation, partner consideration, or curriculum planning), write to contact@magicfilament.eu. We can arrange smaller test quantities for retailers, makers, or schools who want to verify the material before committing to bulk.

Why "Magic Filament" if EDUstick has its own brand?

EDUstick® and Magic Filament™ are sister brands run by the same team:

  • EDUstick® = the tool (3D pens, designed for education)
  • Magic Filament™ = the material (filaments, designed for any 3D printer or pen)

Same standards (EU testing, real warranty, real support, real European company), separate brand identities because they serve overlapping but distinct audiences:

  • EDUstick® speaks primarily to schools, parents, educators
  • Magic Filament™ speaks to the broader 3D printing community — makers, hobbyists, professionals, anyone with a printer

Both available in the same shop. Both fully compatible with each other. Both backed by people who answer when you write — for EDUstick® questions: contact@edustick.eu; for filament-specific questions: contact@magicfilament.eu.